Web Production & Operationby Narutech
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Frequently asked questions

We've gathered the questions we're asked most often, covering pricing & contracts, production & operation, security & SEO, and quotations.

PRICING & CONTRACT

Pricing & contracts

QWhat's the difference between the packages?
A

"Production only" is a one-time build; after launch you only pay to maintain the server and domain (¥3,800/mo), and updates and edits are not included. "Operation only" handles updates, edits and improvements to your existing site for ¥0 setup. "Production + operation" bundles the build together with post-launch operation, and is our most popular choice. Each package comes with four plans, from Simple to Enterprise.

QCan I really get started from ¥9,800/mo?
A

Yes. The Simple plan of "Production + operation" starts at ¥50,000 setup and ¥9,800/mo, and "Operation only" starts at ¥0 setup and ¥7,800/mo. "Production only" is a one-time buy-out from ¥150,000 plus ¥3,800/mo for maintenance (all prices excl. tax).

QHow is the Standard plan different from the others?
A

The Standard plan is our standard offering, which includes SEO, security, access analytics and improvement proposals by default (1 edit per month / 5 content updates per month). It's designed for companies that want to make full use of their site for sales, recruiting and building trust.

QIs there a minimum contract term?
A

For packages that include operation (Operation only, and Production + operation), the minimum contract term is 12 months, renewing every 12 months thereafter. For "Production only," the production cost is a one-time buy-out, while the post-launch server and domain maintenance (¥3,800/mo) renews annually.

QWhen are payments due?
A

Fees are paid in advance (the same idea as rent). The setup fee is due by the end of the month you sign up, and the first month's fee is due by the end of the month before service begins. Subsequent payments are also made in advance.

QWhat happens to my website after cancellation?
A

As a rule, your website is taken offline once the contract ends. On request, we can transfer the website data to you free of charge. If we manage your custom domain under our own name, we will also handle the transfer procedure.

PRODUCTION & OPERATION

Production & operation

QCan I make updates myself?
A

This service does not use a CMS; as a rule, we handle all updates after launch on your behalf.

QHow do I request updates?
A

With the Simple plan you request updates via a dedicated form; with the Light and Standard plans you can request them through our official LINE.

QCan I ask web-related questions too?
A

With the Light and Standard plans, you can ask casual web-related questions anytime through our official LINE.

QDo I need to provide photos?
A

Yes. As a rule, photos are provided by the client.

QCan I order even if I don't have any copy ready?
A

We can organize content based on your existing materials and what we learn from interviews. However, large-scale copywriting is quoted separately.

QHow many revisions can I make during production?
A

The Simple and Light plans include one revision on the first draft, after which we move to launch. Standard and higher plans are revised until you are satisfied (essentially unlimited). That said, there are limits to design-level changes, so if you share a reference site or design sample ("we'd like something like this"), we can build close to that image.

QDo I need to arrange the domain and server myself?
A

No. We manage domain registration and renewal, and the server contract and maintenance. No technical management is required on your side — you can leave it to us with confidence.

QHow does the inquiry form work?
A

With the Simple and Light plans, we embed a Google Form you create with your own Google account. With Standard and higher plans, we support Google Forms or a custom form we design. With a custom form, inquiries are stored in our database and can be forwarded automatically to your inquiry address, or collected in a spreadsheet shared with you. We also propose improvements based on how inquiries come in.

QHow long does production take?
A

The production lead time starts once you have provided the necessary assets (photos, copy, logo, etc.). The sooner your assets are ready, the sooner you go live.

SECURITY & SEO

Security & SEO

QWhat can the simple security check do?
A

To check the state of your existing website, we provide a link to Security First Check. The results are used as reference information when considering improvements.

QDoes the security check guarantee safety?
A

No. The simple check does not guarantee the safety or results of your website. It is not a full-scale vulnerability assessment or penetration test.

QWill SEO measures raise my search ranking?
A

SEO measures do not guarantee search rankings, traffic or inquiry volume. We carry out basic measures as standard.

ESTIMATE

Quotations

QCan I generate a quotation on the website?
A

Yes. Enter your preferred plan and the required details, and you can automatically generate a quotation based on the plan you selected. You can also save and print it as a PDF.

QCan I apply directly with an auto-generated quotation?
A

Before you formally apply, our team reviews the details. If you have specific requirements, a separate quotation may be needed.

Still can't find your answer?

You can generate a quotation automatically. For anything else, feel free to start with a free consultation.