Terms of Service｜Web Production & Operation by Narutech

These Terms of Service ("these Terms") set out the conditions of use of the website production and operation service "Web Production & Operation by Narutech" ("the Service") provided by Higashinaruse Tech Solutions Inc. ("the Company"). Customers using the Service ("Users") use the Service upon agreeing to these Terms. This is a translation of the Japanese original; in the event of any discrepancy, the Japanese version prevails.

Article 1 (Application)

These Terms apply to the conditions for providing the Service and to the rights and obligations between the Company and the User. The conditions of any individual agreement, quotation, application form, specification and the like separately set by the Company ("Individual Agreements, etc.") form part of these Terms. If the content of these Terms and an Individual Agreement, etc. differ, the provisions of the Individual Agreement, etc. prevail.

The Service is intended for use by corporations or sole proprietors conducting business (collectively, "Businesses").

Article 2 (Definitions)

Production work: the work performed by the Company under the Service, from planning, design, design work and coding through to publishing the website.
Maintenance and operation work: work related to post-launch maintenance of servers and domains, updates and edits, improvement proposals and other operation.
Deliverables: the website and its components (including design, HTML/CSS/programs, and data such as images, video and illustrations) produced by the Company in the production work and delivered to the User.
Provided materials: photographs, copy, logos, company information and other materials the User provides to the Company.

Article 3 (Service content)

The Service provides website production, custom domain registration, server setup and management, SSL, post-launch updates and edits, web consultation, SEO, security, access analytics, improvement proposals, reporting and the like, according to the scope of the package and plan the User selects. The scope of each package and plan is as set out on the pricing page and in Individual Agreements, etc.

The Service comprises the following three packages.

Build only package: provides website production as a buy-out, and after launch performs only server and domain maintenance (¥3,800/month, contract renewed yearly). Post-launch updates and edits are not included in this package.
Operation only package: operates an existing website on the User's behalf — updates, edits, improvement and the like — for a monthly fee. No setup fee applies.
Build + Operation package: provides website production together with post-launch updates and operation as one. The build cost is included in the setup fee, and operation is performed for a monthly fee after launch.

Each package offers four plans — Simple, Light, Standard and Enterprise — according to service level. The number of edits, the number of content updates and other scope for each plan is as set out on the pricing page and in Individual Agreements, etc.

Article 4 (Formation of contract)

A contract for the Service is formed when, in response to the User's application, the Company presents a quotation and/or Individual Agreement, etc. and both parties agree.
A quotation issued automatically on the Company's site is an estimate based on the package and plan the User selected, and does not form a contract. Additional fees may arise depending on individual requirements, additional features, the state of material preparation and the condition of any existing site.
Before a formal application, the Company's representative will confirm the details.

Article 5 (Production preparation and meetings)

Before commencing production work, the Company holds meetings via its web-conferencing tools and the like to confirm the purpose of the site, align on the concept, hear about the User's products, services and business, decide the site structure and menu, and discuss the design.
The meetings in the preceding item are limited to the number defined in the plan the User selects, with each session guided to about one hour.
Once the outline of the website is fixed as a result of the meetings, the Company prepares a specification.

Article 6 (Submission of materials)

The User shall submit to the Company the materials necessary for the production work by the date and time the Company designates.
Submission of the materials in the preceding item has a deadline of one month from the start of the production work (payment of the setup fee or initial deposit). If materials are not submitted past that deadline, the Company may discontinue production, the production fees already paid by the User will not be refunded, and the User agrees to this.

Article 7 (Finalization of page content)

Based on the submitted materials, the Company prepares materials regarding site structure, page content, design and the like, and provides them to the User.
The User shall review such materials and, if there are any corrections, instruct the Company within one month after they are provided. This finalizes the page content and determines the production deadline. If the User does not contact the Company within that period, the materials the Company provided are deemed approved.
After page content is finalized, only minor changes such as edits to wording are handled; the Company does not handle changes to page structure, the addition of pages and the like, and the User agrees to this. If these are needed, they are handled with a separate quotation.

Article 8 (Delivery and inspection)

After completing the production work, the Company notifies the User of completion and provides a password for review.
The User shall inspect for discrepancies with the specification, defects, bugs and the like within the period defined in Individual Agreements, etc. (standard: three months) from the notice of completion.
If corrections are required as a result of inspection, the User shall notify the Company in writing (including email). Corrections the Company handles are minor ones such as fixing typos, changing the color or composition of images (banners, headers, etc.), and changing the color or font of headings; the number is limited to that defined in Individual Agreements, etc. (standard: three times). Changes to site structure or major design changes are not handled.
Delivery is complete when the Company removes the password set on the website to make it public, issues an administrative user account to the User, and hands over the login information.

Article 9 (Servers and domains)

The servers and domains necessary to operate the website are, in principle, registered and managed by the Company on the User's behalf. The costs of such registration and management are included in the monthly fee (maintenance fee in the Build only package; monthly operation fee in the Operation only and Build + Operation packages), and no separate advance payment of actual costs is required.
If the User already has a server/domain contract, the User shall provide the Company with the login information necessary for management. The handling and cost allocation in such cases are decided through individual consultation.
The Company bears no responsibility if a delay in paying the monthly fee makes it impossible to maintain the server/domain, the website becomes unviewable, data is lost or similar situations arise.

Article 10 (Contract term and renewal)

The minimum term for packages that include operation (Operation only; Build + Operation) is 12 months from the start date. Such contracts renew automatically every 12 months unless either party gives notice of termination before the term expires.
The build cost of the Build only package is a buy-out. Post-launch server and domain maintenance (¥3,800/month) has a contract term of one year from the start date and renews automatically every year unless either party gives notice of termination before the term expires.

Article 11 (Fees and payment)

Fees for the Service are as set out on the pricing page and in Individual Agreements, etc. All displayed amounts exclude tax; consumption tax is added separately.
Fees are paid in advance. The setup fee (the buy-out build fee in the Build only package) is due by the end of the month of application.
The first month's monthly fee (the server and domain maintenance fee in the Build only package) is due by the end of the month before the start month. Subsequent monthly fees are also paid in advance.
Transfer fees are borne by the User. If the User delays payment, the Company may suspend provision of the Service.

Article 12 (Management of IDs and administrator rights)

Within the scope necessary to provide the Service, the Company may hold an ID with administrator rights and access servers and the like. The Company manages such IDs and passwords strictly.
The Company retains administrator rights after delivery and may perform processing necessary to manage the website. However, where delivery is complete and the maintenance/operation contract has ended and the User does not wish the Company to continue management, the Company shall hand over such ID to the User.

Article 13 (Maintenance and operation work)

After delivery, the engagement moves to maintenance and operation work according to the package and plan the User selected. The scope and number of edits and content updates in each plan are as set out on the pricing page and in Individual Agreements, etc.
Edits are changes within a single existing page (swapping photos, changing text, etc.), counted per page; a request spanning multiple pages consumes one edit per page. Updates are the creation and addition of new content (articles, etc.), counted per content item.
Maintenance and operation work includes backups of site data.
Instruction on operation methods and on the use of HTML/CSS, access-analytics tools and the like is outside the scope of maintenance and operation work.

Article 14 (No warranty)

The User agrees that the Company gives no warranty, whether express or implied, regarding any of the following.

That sales will arise via the website
That website traffic will increase
That the website will rank highly in search-engine results
The completeness of programs within the website

Article 15 (Rights in provided materials and deliverables)

Provided materials necessary for production and operation are, in principle, provided by the User.
The User warrants that the provided materials do not infringe the copyright, trademark, portrait or other rights of third parties, and shall resolve, at its own responsibility and expense, any dispute or damage arising from the provided materials.
Where deliverables contain fonts, image materials, plugins, libraries and the like in which third parties hold rights, their conditions of use follow the licenses set by those third parties.

Article 16 (Ownership and copyright)

Ownership of the deliverables (content) the Company delivers transfers from the Company to the User on the date the consideration for those deliverables, as set out in Article 11, is paid.
Copyright in data such as images, video and illustrations that the Company produces itself, has produced by a third party for a fee, or purchases from a third party, remains with the Company after delivery. Such rights include the rights set out in Articles 27 and 28 of the Copyright Act.
Copyright in content the User provides to the Company for the Service belongs to the User.
Copyright in the website's design is held by the original author regardless of this contract. Even if the User later modifies it, copyright in that design belongs to the design's original author.
During the term of the Service contract, the User may use the deliverables as its own website.

Article 17 (Confidentiality)

The Company and the User treat as confidential information any technical, commercial or other business information disclosed by the other party for performance of the Service that the other party indicated in writing to be confidential, or indicated orally to be confidential and specified the content of in writing within 10 days of disclosure. However, information already lawfully held, lawfully obtained from a third party, independently developed, or that has become publicly known is not confidential information.
Without the other party's prior written consent, the Company and the User shall not disclose or leak confidential information to third parties or use it for purposes other than the Service. However, where required by law or by an authorized public office, disclosure may be made within the necessary scope.
The Company may disclose confidential information to subcontractors set out in Article 25 on condition that it imposes confidentiality obligations equivalent to this Article on them.
This Article survives termination of this contract.

Article 18 (Personal information)

The Company handles appropriately, in accordance with the Act on the Protection of Personal Information and other laws, the personal data entrusted to it by the User in performing the Service, and does not leak it to third parties.
When providing personal information to the Company, the User shall make this clear and limit it to the minimum necessary for performing the work.
After this contract ends, the Company will, without delay, return the personal information to the User or take measures such as disposal in accordance with the User's instructions.
This Article survives termination of this contract.

Article 19 (Termination during the term)

The Company and the User may terminate this contract by notifying the other party in writing (including email) at least one month in advance.
Notwithstanding the preceding item, if the User terminates before the production work is complete, the User shall immediately pay the Company the consideration for that production work less amounts already paid.
Fees already paid are not refunded, except where due to reasons attributable to the Company.

Article 20 (Cancellation of contract)

The Company and the User may immediately cancel this contract without any demand if any of the following arises with respect to the other party.

Being subject to attachment, provisional attachment, provisional disposition, disposition for tax delinquency or other governmental disposition; or having corporate-reorganization or civil-rehabilitation proceedings, bankruptcy or auction filed against them, or filing such themselves
Resolving on a capital reduction, the discontinuation or change of business, or dissolution
Breaching these Terms or an Individual Agreement, etc. and failing to remedy it after a demand setting a reasonable period
Other facts deemed to constitute a deterioration of creditworthiness comparable to the preceding items

Article 21 (Handling after contract termination)

When this contract ends by expiry of the term, cancellation or otherwise, the Company and the User promptly settle their claims and obligations.
After the contract ends, the website is, in principle, taken offline. For content, hand-over is deemed complete when the User can access the files uploaded on the server.
The Company is not obliged to hand over the editing files (files in formats such as Illustrator and Photoshop) it used to create image data and the like.
Where a custom domain is registered and managed under the Company's name, the Company cooperates with the domain transfer at the User's request. The registrar's prescribed fees and the transfer handling fee are borne by the User.

Article 22 (Disclaimers)

The Company bears no responsibility for any of the following, and the User agrees to this.

Damage to data and the like caused by the User's intent or negligence
Claims or lawsuits from third parties arising from publication of content the User provided to the Company
Complaints the User receives from viewers regarding the website
Temporary unavailability of the website due to reasons attributable to the server operator, maintenance, communication-line failures or other reasons beyond the Company's control
The legality of products and services the User publishes on the website, and the legality of legal notices such as the Specified Commercial Transactions Act display and privacy policy
Damage caused by unauthorized access, attack, tampering and the like by third parties (except where due to the Company's intent or gross negligence)
Failure to obtain results such as sales, increased inquiries/traffic or higher search rankings through the Service

The simple security check does not guarantee the safety of the website and is not a full vulnerability assessment or penetration test. Its results are provided as reference information for considering improvements.

Article 23 (Scope and cap of damages)

Even where the Company bears liability for damages to the User, its scope is limited to actually incurred, direct and ordinary damage caused by the Company's intent or gross negligence, and the cap on the amount of compensation shall not exceed the total consideration for the Service that the User paid to the Company in the 12 months immediately before the damage arose. The Company bears no responsibility for lost profits, indirect damage or special damage, regardless of foreseeability.

Article 24 (Late-payment charges)

If the User delays payment of consideration or other money, the User shall pay the Company late-payment charges at an annual rate of 14.5% from the day after the due date until the date of payment.

Article 25 (Subcontracting)

The Company may subcontract part or all of the work related to the Service to third parties. In such cases, the Company imposes on the subcontractor obligations equivalent to those the Company bears under these Terms.

Article 26 (Force majeure)

The Company bears no responsibility where performance of its obligations under this contract is delayed or becomes impossible due to the following or other reasons not attributable to the Company.

Failure of telecommunications facilities not based on the Company's negligence
Regular or emergency maintenance, inspection, repair or change of the system
Inability to provide the Service due to damage to hardware or data and the like
Inability to provide the Service due to natural disasters such as fire, earthquake, eruption, flood or tsunami
Inability to provide the Service due to war, upheaval, riot, disturbance, labor dispute or other unforeseen circumstances
Application of legal restrictions, administrative orders and the like
Where the Company judges a temporary suspension of the Service necessary for operational or technical reasons

Article 27 (Exclusion of antisocial forces)

The Company and the User represent and warrant that they (including their officers) are not organized crime groups, members of such groups or other antisocial forces, and have no relationship with antisocial forces. If the other party breaches this Article, the contract may be cancelled immediately without demand, and no responsibility is borne for damage thereby arising to the other party.

Article 28 (Prohibition of assignment of rights and obligations)

Without the other party's prior written consent, neither the Company nor the User may have its contractual status succeeded by a third party, or assign, transfer or pledge to a third party all or part of the rights and obligations arising from this contract.

Article 29 (Public use as a track record)

The Company may feature and introduce the website it has produced and/or operated through the Service as its production track record and a case study — on the Company's website, proposal materials, sales materials, advertisements, social media and other media — together with the User's name, logo, screenshots of the site and URL.
The User agrees, upon application, to the public use as a track record set out in the preceding item. This does not apply, however, where the User notifies the Company in advance in writing (including by email) that it does not wish to be featured, or where the Company separately agrees to keep it private.
Notwithstanding the preceding items, the Company shall not use confidential information defined in Article 17 (Confidentiality) for the disclosure under this Article.

Article 30 (Changes to terms, fees and service content)

The Company may change these Terms where (i) the change conforms to the general interests of Users, or (ii) the change does not contravene the purpose of the contract and is reasonable in light of the necessity and appropriateness of the change and other circumstances.
The Company may change fees and service content (including the composition and scope of packages and plans).
In making the changes in the preceding items, the Company notifies Users of the content and effective date of the change at least 30 days before the effective date, by posting on the Service site or by email and the like. However, for changes that are not disadvantageous to Users or other minor changes, posting on the site suffices.
Fee changes for existing Users apply from the first contract-renewal date arriving after notice. If a User does not agree to such change, the User may end this contract at the expiry of the current term.

Article 31 (Governing law and jurisdiction)

These Terms are governed by and construed in accordance with the laws of Japan. In the event of a dispute between the Company and the User regarding the Service, the court having jurisdiction over the location of the Company's head office shall be the exclusive agreed court of first instance.

Established: June 6, 2026　/　Revised: July 11, 2026
Higashinaruse Tech Solutions Inc.